The Cake Box
About
Desserts, Custom Cakes
Price Range : $11-30 ($$)
Location
Adress: 70 Victoria Street N, Kitchener, ON N2H 5C2
Phone: (519) 579-6230
Work Hours
Business info
- local_parkingParkingPrivate Lot
Reviews
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Stefanie C.
Not sure why The Cake Box hasn't gotten a higher rating yet, but I think their treats are spectacular. They always have a great selection of cupcake flavours, their cakes are scrumptious, and the buttercream icing on their is so rich, smooth, and creamy.
I also tried a cake pop this time, but was disappointed to taste barely any mint flavour in my chocolate mint pop. -
Milly L.
at first i was going to give 2 stars only because when i tried the red velvet cupcake, it didn't taste anything special. I've tasted better red velvet cakes and there was too much cream cheese for my liking. Also, as a cupcake specialty store, i felt their cupcakes were a bit small and didn't look or taste much of quality. However, I gave it 3 stars because when I took a bite of my friend's double mint chocolate cupcake, the mint flavour was very well mixed with the chocolate in the cake which was pretty good. Also, their setting was nicely designed and decorated too.
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Christine M.
I was disappointed with the size of the cupcakes. I bought a variety of flavours and they tasted very good but on the small size for a boutique bakery. I don't have a problem paying for quality but I remember that the cupcakes were larger. This was my 2nd visit.
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Amanda P.
Today was my first visit to The Cake Box, and I feel a bit premature giving them a rating after just one visit. I tried the chocolate peanut butter cupcake, and while I really enjoyed the chocolate peanut butter icing, I found the cupcake to be a bit bland. The shop itself was quite cute. I really like the look of all of their cakes, though they seem a bit pricey (the tiny cake in the display was $30, and was maybe only 4-6" round). The cakes are nicely decorated, and if it is true that they have cake decorating classes, I would consider giving them a try.
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Sandra O.
Never again will I set foot in The Cake Box. To echo another review of this business, the customer service is absolutely abominable! Since The Cake Box opened it has been a great place to pick up a quick treat, however over time, the service has gotten worse and worse.
The staff are snotty and rude and Yvonne stands behind their behaviour. I made the fatal mistake of calling four weeks ahead to book a cake order and I was told that I had to understand that they were far too busy to take my order, unless of course I was prepared to pay $350 for a cake to serve 40! That's when I was told that they could have it ready for whenever I wanted as long as I was willing to pay! Really classy attitude on the part of the sales girl!
Perhaps with how busy they have become they care not for repeat business. Enough first timers to keep the store(s) in business for much longer? ...I think not.
Get your heads out of the clouds ladies at the Cake Box. The word is out that you couldn't care less about the quality of your product or your service; more often than not people have recounted similar stories of their discontent to me. They seem to be going elsewhere, and so too will I! I will encourage others to do the same whenever I get the chance.